The Oxygen Store want to make sure that you are entirely happy with your purchase from us, occasionally you may need to return your purchase for a repair under warranty.

We will work with you and the Manufacturer to ensure that this is as painless as possible.

If you think that there is a fault on any equipment you have purchased from The Oxygen Store, in the first instance please give us a call, we will talk you through the fault, and may be able to avoid return to the Manufacturer, in some instances the Manufacturer may impose a charge where an item is returned to them and no fault is found.

Most Manufacturers place a different warranty period on different components, eg parts and accessories may only be covered for 12 months, whilst the main item may be covered for 36 months. You can check the specific Manufacturers warranty cover below.

Should the item need to be returned, subject to the timescale, most Manufacturers offer a return to base warranty (RTB) , this means in the event of a breakdown under the Manufacturers warranty, the Customer is responsible for all shipping costs, both to the Manufacturer, and also the return shipping cost.

The Oxygen Store will obtain a RMA number from the Manufacturer, and call them to ensure that they are expecting your machine, we are also able to provide a replacement Oxygen Concentrator whilst yours is away for repair if required.

You can view Oxygen Concentrator Manufacturer's warranty statements and cover details below, click links to visit Manufacturers warranty in full.

Chart (Sequal 3 & 5 Portable Oxygen Concentrators)  Three Year Warranty.

Airsep, (Focus, Freestyle and Freestyle 5, Visionaire 3 and 5, Newlife, Newlife3 and 5, Intensity 8 and 10, Onyx and Onyx Plus) Oxygen Concentrators.

Devilbiss, Compact 525 Oxygen Concentrator,  Three Year Warranty

Nidek, Nuvu 8 and Nuvo Lite Oxygen Concentrators. 2 year Warranty

Kroeber, Topair 2, Kroeber 4, Aeroplus M, Kroeber O2 6, Aeroplus 5. 30,000 Hours or 5 Years (whichever is the soonest)

Inogen One, G2 and G3 Portable Oxygen Concentrators, Three Year Warranty. The warranty on the accessories, battery, AC& DC power supplies, carry bag, external charger and cart are 1 year.


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